Fri. Apr 26th, 2024
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Deaf people are now able to make 999 calls for the first time via a new emergency video calling service with sign language interpreters.

The deaf community hailed the advance, which has its official launch tomorrow as a breakthrough that would save lives and a step towards equality.

The new 999 BSL (British Sign Language) service allows deaf people to communicate in their first language.

Ofcom announced a new requirement for telephone and broadband companies to offer the free, 24-7 video call service for BSL users last June. They estimated that it could save two lives each year.

It operates via a dedicated mobile app and website. Callers are put through to a BSL interpreter, who then contacts a 999 operator to relay the conversation.

Source: https://www.thetimes.co.uk/article/999-sign-language-service-allows-deaf-people-to-call-emergency-services-gcqfdvgn0